FAQ – Urbano Rodriguez


(00) ● What about the Free Express Shipping offered?
The Free Express 3 Business Days Shipping by UPS is offered for who purchase one of our Ring Boxes sets, only for customers from USA, EUROPEAN UNION and BRAZIL.
We Ship Worldwide, so other countries ship options are available at checkout

(01) ● What's the time to ship and delivery the products?
All items are shipped up to two business days after the order placed.
We ship worldwide, so the time of delivery varies by country. Usually with Standard Shipping, it takes 3-5 days to USA, 3-5 days to EU, and 4-8 days to other countries. A tracking number is sent to the customer, as soon the item is shipped.

(02) ● What about the quality of your products?
All the items at shop are exclusively designed by Urbano Rodriguez, meticulously engineered, and high quality 3D printed with a special attention to detail.
Due the items were hand painted, the colors can vary slightly from the photos

(03) ● Do you accept custom orders?
Some customizations can be made under consult. If you have a suggestion about a new Ring Box model, let us know, there's always the possibility that we add it to our collection in the future.

(04) ● Do you offer Ship as a Gift or Gift Message?
Yes, we can offer it but only under consult, so let us know, if and what, you really want.

(05) ● I chose my currency in the dropdown, why are the prices shown in USD at the checkout page?
Major e-commerce pages has the main currency as USD, so if you select your currency at the converter dropdown, the prices are displayed in that currency everywhere on your website, except on the checkout page, there the prices are displayed in the shop’s main currency. You will checkout using USD at the most current exchange rate.

(06) ● What about cancelations, returns, and exchanges?
Cancelations are accepted up to 48 hours after the order placed.
Returns and exchanges are accepted, except when the item is not in its original condition, is damaged or have missing parts for reasons not due to our error.
In these cases the shipping costs are non-refundable.
Feel free to contact us if you have any problem with your purchase, be sure that our main goal is keep our customers 100% happy.