FAQ

Yes. We offer Free Express Shipping via UPS for Ring Box sets shipped to the USA, Canada, the European Union and Brazil. Delivery typically takes 3–5 business days.

We also ship worldwide, with additional shipping options available at checkout for other countries.

Orders are prepared and shipped within 2 business days after your order is placed.

Estimated delivery times are:

• USA: 3–5 business days
• Canada: 3–5 business days
• European Union: 3–5 business days
• Brazil: 3–5 business days
• Other countries: 4–8 business days

A tracking number will be provided by email as soon as your order ships.

Every Ring Box by Urbano Rodriguez is originally designed, carefully engineered, and produced using high-detail 3D printing. Each piece is individually hand-finished and hand-painted with a six-layer process to create depth, contrast, and character.

Because every Ring Box is finished by hand, slight variations in color or finish may occur, making each piece subtly unique.

Limited customizations may be possible depending on the request. If you have an idea or a specific requirement, contact us and we’ll let you know what may be possible.

If you have an idea for a completely new Ring Box design, we’d also love to hear it — it may even inspire a future addition to our collection.

At this time, we do not offer a dedicated “Ship as a Gift” or gift message option at checkout.

If you have a special request, contact us before ordering and we’ll let you know whether it can be accommodated.

Our store’s base currency is USD. You may view prices in another currency while browsing by using the currency selector, but checkout and payment are processed in USD.

Your card provider or payment service will apply the applicable exchange rate when converting the transaction to your local currency.

Cancellations are accepted within 48 hours of placing your order. After that, production or shipping may already be in progress and cancellation cannot be guaranteed.

Returns, exchanges, or refunds may be accepted in exceptional cases such as a damaged item, incorrect parts, a manufacturing defect or a noticeable flaw. Items must be returned in their original condition.

Refunds or exchanges are processed once the returned item is received. Return shipping costs are the responsibility of the customer.

If you experience any issue with your order, please contact us. We’ll work with you to resolve it as quickly and fairly as possible.